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| Todd Wilkins, executive vice-president of Orren Pickell Designers & Builders, uses a digital camera and an iPad to communicate with clients and fans on Facebook |
You've heard it all before: If you're not using social-media tools to reach new customers, you should. So you're making friends on Facebook, you're trading Tweets on Twitter. It's fun—but are you building new business?
Social-media marketing is probably here to stay, but it's turning out to be a time-consuming game that doesn't yield instant results.
Social media can give your business more marketing mileage if you're willing to truly engage with the people you encounter along the way. It's a slow process. And your intentions are more transparent to your audience than you might think: People can smell a sales come-on from a mile away.
The key, it turns out, is to listen, add value and be responsive. So says Sima Dahl, president of Parlay Communications Ltd. in Chicago, who boasts more than 10,000 Twitter followers. Her advice: Make frequent “digital deposits” by replying to other people's Facebook updates and Tweets and passing on useful information, like job leads. In addition, she recommends responding to all direct messages and blog comments. “Then it really does become one to one,” she says.
Are you ready to put in that kind of time? Chances are, your competitors are doing it already. More tips on how to be a better social-media marketer:
Read more: Social media 101: tips for small-business owners seeking to harness Twitter, Facebook

Trends can be useful to ensure that you are ahead of the competition and maintain your competitive edge. The pace of the change in social online networks and how they effect our lives is imposing changes whether we like it or not in how we do business and how we conduct our private and increasingly public lives.6 Digital Social Media Trends You Should Not Ignore
So, you’ve set up a Facebook page, you have a fully automated Twitter account, and your LinkedIn profile is a shining example of professional wonderment for all to behold.